Claims Processing Optimisation
Led requirements for a claims triage system that reduced manual review by 40%. Modelled 15+ business rules, coordinated 3 vendor integrations, and delivered a phased rollout across 4 regional teams.
Business Analyst
Turning data into
decisions, complexity
into clarity.
5+ years bridging stakeholder needs with technical delivery across finance, healthcare, and SaaS.
About
I help organisations make better decisions by translating business problems into structured requirements, data models, and actionable roadmaps. I work at the intersection of strategy, process, and technology — running discovery workshops, documenting as-is/to-be workflows, and partnering with engineering teams to deliver outcomes that actually move the needle.
Certified CBAP. Proficient in SQL, Python, Tableau, and Jira/Confluence. I speak fluent stakeholder and fluent developer.
Core Competencies
Requirements & Strategy
Stakeholder interviews, user story mapping, BRDs, process modelling (BPMN), gap analysis, roadmap prioritisation.
Data & Analytics
SQL, Python analysis & visualisation, dashboard design (Tableau / Power BI), KPI definition, A/B test design.
Delivery & Tools
Agile / Scrum facilitation, Jira administration, Confluence documentation, UAT coordination, stakeholder reporting.
Selected Work
Customer Onboarding Redesign
Overhauled the digital onboarding flow — reduced drop-off from 34% to 12%. Ran 8 discovery sessions, authored 60+ user stories, and validated the solution through 3 rounds of UAT with 120+ test cases.
Reporting Dashboard MVP
Defined the product requirements for a customer-facing analytics dashboard. Prioritised features via RICE scoring, designed wireframes in Balsamiq, and shipped v1 in 10 weeks — drove a 22% increase in enterprise upsell.
Contact
Available for full-time roles and consulting engagements.